FestHub.app Privacy Policy

FestHub.app is built to help you explore and enjoy distributed music festivals. We keep your data safe, use it responsibly, and explain everything in clear language.

This policy describes what we collect, why we collect it, and how you can control your information.

What We Collect

We collect only the information needed to run your festival experience:

Account Information

• Your name
• Your email address
• Your password (stored securely using hashing)

We keep your account so you can return for future festivals. You can ask us to delete it anytime.

Festival Activity

• The venues you check in to (we do not store raw GPS coordinates)
• Your interactions with festival features (like schedules or notifications)

Device & Usage Data

Like most websites, we collect basic technical information:

• Browser type, device type, IP address
• Pages you visit and actions you take

This helps us improve the app and keep things running smoothly.

Location & Check-Ins

FestHub may use GPS, QR codes, or NFC to confirm check-ins.

We only save the venue you checked in to, not your exact location.

Cookies & Tracking

We use cookies to:

• Keep you logged in
• Remember your preferences
• Understand how people use the app

We also use:

• Google Analytics 4 (GA4)
• Meta Pixel

These tools help us understand traffic and may be used for retargeting. You’ll see a cookie banner when you visit the site.

How We Use Your Data

We use your information to:

• Run the festival app
• Improve features and performance
• Send push notifications (if you enable them)
• Provide aggregated, anonymized reports to festival sponsors and partners

We never sell your data to data brokers.

We never share information that identifies you personally with sponsors, partners, or other stakeholders.

Data Sharing

We only share:

• Aggregated, anonymized data (for example: “2,300 check-ins at Venue A”)
• Data with service providers who help us run FestHub (like AWS for hosting)

These providers process data on our behalf and do not use it for their own purposes.

Data Retention

• Your account stays active until you delete it.
• Analytics and technical data may be kept for an extended period to help improve the platform.

You can request deletion of your account at any time.

Children’s Privacy

FestHub.app is not intended for children under 13. We do not knowingly collect data from children.

California Privacy Rights

If you live in California, you have additional rights under the CCPA:

• You can request access to the personal information we have about you.
• You can request deletion of your personal information.
• You can ask for information about how we use and share data.

We do not sell personal information.

Security

We use industry-standard security practices to protect your data, including encryption, secure hosting, and access controls.

No system is perfect, but we work hard to keep your information safe.

Your Choices

You can:

• Update your account information
• Disable push notifications
• Manage cookie preferences
• Request account deletion

Contact Us

If you have questions or want to request account deletion, email us at:

support@festhub.app

Changes to This Policy

We may update this policy from time to time. When we do, we’ll post the new version here.